How to request new router

[Repton]

My broadband died about two weeks ago, I've tried everything including speaking with people on the phone and online, nothing works. I think a new router might be the best option , how do I request one? 

[Michelle-TalkTalk]

Good morning,

I'm glad to hear this and thanks for letting us know 🙂

Michelle

[Repton]

Hi @Debbie-TalkTalk @Michelle-TalkTalk the new router works, broadband is connected , thanks 

[Debbie-TalkTalk]

Hi @Repton 

Thanks for updating your Community Profile.

I've ordered the replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks again.

Debbie

[Repton]

Hi, yes I still need assistance I'll add my name and number to my profile as requested 

@Michelle-TalkTalk @Debbie-TalkTalk 

[Michelle-TalkTalk]

Morning @Repton 

Do you still need our assistance with this?

Thanks

Michelle

[Billx]

To get to your Community Profile, @Repton , your can click here:

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

Bill

[Debbie-TalkTalk]

Hi @Repton 

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

Thanks

Debbie