How to request new router
on 14-01-2025 11:33 AM
Message 8 of 8
My broadband died about two weeks ago, I've tried everything including speaking with people on the phone and online, nothing works. I think a new router might be the best option , how do I request one?
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7 REPLIES 7
on 22-01-2025 06:25 AM
Message 1 of 8
Good morning,
I'm glad to hear this and thanks for letting us know 🙂
Michelle
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on 21-01-2025 03:17 PM
Message 2 of 8
Hi @Debbie-TalkTalk @Anonymous the new router works, broadband is connected , thanks
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on 15-01-2025 11:31 AM
Message 3 of 8
Hi @Repton
Thanks for updating your Community Profile.
I've ordered the replacement router, please allow 24-48hrs for this to arrive.
Let us know how the connection compares with this router.
Thanks again.
Debbie
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15-01-2025 11:17 AM - edited 15-01-2025 11:18 AM
Message 4 of 8
Hi, yes I still need assistance I'll add my name and number to my profile as requested
@Anonymous @Debbie-TalkTalk
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on 15-01-2025 10:39 AM
Message 5 of 8
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on 14-01-2025 12:40 PM
Message 6 of 8
To get to your Community Profile, @Repton , your can click here:
https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
Bill
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on 14-01-2025 11:53 AM
Message 7 of 8
Hi @Repton
I'm sorry to hear this.
Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.
Thanks
Debbie
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