Huawei MT992 - internet Led/Light

[coinup]

I'm on a G.Fast 300mbps service, with a Huawei MT992 modem connected to a third party router.

I have only just noticed this but the internet led/light on the modem is not on/flashing, but
yet I have a stable internet connection. Has the led failed or is there another issue?

[coinup]

I'll try a live chat with talktalk.

[Michelle-TalkTalk]

Hi coinup,

As advised, please can you create your own topic and we can look into this further for you.

Thanks

Michelle

[ferguson]

Ah, I know, I get it. But to paraphrase a well known old adage: if it ain't broke, then TalkTalk can't fix it!

[coinup]

Apart from the light, yes. 

Just wanted peace of mind.

[ferguson]

Ah! Sadly that can be unreliable. Back to where we started: is your service working OK? 

[coinup]

I dont think so, but the online line checker saying more investigations need to be done.

'We've found an issue that requires a refresh of your connection'. this is the second time its done this just by checking.

[ferguson]

Has the connection now failed? If so and this is down to the modem then it should be replaced free of charge. 

[coinup]

I might be having problems.

How much is a new, MT992 and does a Openreach engineer have to be on site to install

[Michelle-TalkTalk]

Morning,

Thanks for your post. If your connection is working ok then I wouldn't worry about this but if it does start to cause any issues then please let us know.

Thanks

Michelle

[ferguson]

Personally, if everything is otherwise working as it should then I wouldn't worry too much. The support team will of course advise further when they are back online tomorrow.