I can't connect to my work vpn

[pavithra]

I can't connect to my work VPN. But it work with my phone hotspot or with my friend's home wifi. I have updated the router software (eero software version - v6.14.0-4275). But no luck. How can i fix this issue?

[Debbie-TalkTalk]

Hi pavithra

I'm glad to hear that this is now working, thanks for letting us know.

Debbie

[pavithra]

Hi Debbie,

Last Friday eero customer care team updated the settings. But from Saturday onwards i didnt have internet. Today only I sorted it out with the help of TalkTalk tech chat. Now everything working fine.

I think the users cant update those VPN settings in eero router. They do it remotely.

However thank you very much for your help.

I will send back the new router tomorrow.

Pavithra.

[Debbie-TalkTalk]

Hi Pavithra

Thanks for your reply. Please let us know how you get on with the support team.

Debbie

[pavithra]

Hi Debbie,

Thanks for your reply.

Actually I can't find a toggle button for vpn in eero app settings. However, now I have contacted the eero support team. I copy any updates from them.

Thank you very much.

Pavithra.

[Debbie-TalkTalk]

Hi pavithra

I've been advised that in the eero app in the advanced settings there is an option to to toggle VPN.

[Debbie-TalkTalk]

Hi pavithra

We've not seen any other users reporting VPN issues with the eero, only the WIFI hub.

Are you using the eero app? There should be a settings option on there.

You can also request support for eero on this app.

[pavithra]

Hi Debbie,

I dont know what need to be change or how to. Eero router just not allow me to connect to the work vpn. How to solve it?

Thank you.

[Debbie-TalkTalk]

Hi Pavithra

Just to confirm, what changes do you need to make to the eero? (so it will work with your VPN connection?)

[pavithra]

Hi Debbie & Chris,

Thanks for the new router. (Sagemcom)

I can connect to my work vpn using it.

But I don't want to give up the eero router. The new router doesn't have the eero features like controlling individual connections and creating profiles through mobile app.. ( I'm already used to those features)  And also i experience no wifi coverage in my corner room with new router.

However, it is now clear that the problem is with the eero router configuration. So can you please help me to change the configuration of eero?

Thank you.

Pavithra.

[Debbie-TalkTalk]

Hi pavithra

Thank you. Please can you also send me a Private Message with the serial number from the back of your router.

Debbie

[pavithra]

Hi Debbie,

Thank you for your reply.

I have updated my details on the profile page. 

Yes, still I have the issue. From next week, I have to work from home again. 

So could you please help me to resolve this? 

Thank you.

Regards,

Pavithra.

[Debbie-TalkTalk]

Hi pavithra

Do you still need help with this?

[Debbie-TalkTalk]

Hi pavithra

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie