Intermittent Full Fibre connection

[merlin19411]

The fibre connction has been lost most days over the past ten days from around 12:00 noon until the evening. The fibre connection box has flashing red light and router orange light on when off. It has been off this weekend completely since Friday evening. 

Regards

Terry

[Michelle-TalkTalk]

Morning,

Thanks for confirming. Have you tried powering down the ONT and then retesting this again? If it's still the same then I can ask our faults team.

Thanks

[merlin1941]

Good morning

Yes the connection is working OK, but the Broadband light on the fibre box is flashing red, which according to the TalkTalk instructions mean the connection to the network cannot be made? Does this mean the box is faulty, or should I simply ignore this light?

Thanks

 

[Michelle-TalkTalk]

Morning,

Apologies for the confusion, did you mean to say that you are connected at the moment? Is your connection now working ok?

Thanks

[merlin19411]

Hi again

I haven't heard from "City Fibre" but I am now connected at the moment, the Broadband red light is flashing, what does this mean?

Thanks

[Michelle-TalkTalk]

Morning,

I'm glad to hear this and thanks for confirming 🙂

Thanks

[merlin1941]

Hi Michelle

I have been in touch with a TalkTalk Full Fibre engineer, who has raised a ticket with City Fibre who seem to be the cause of the loss of connection. They have 72 hours to rectify the situation evidently.

Many thanks

Terry

[Michelle-TalkTalk]

Morning,

Have you been contacted since my last post?

Thanks

[merlin19411]

Many thanks Michelle .

[Michelle-TalkTalk]

Morning,

Ok, I've passed this over to our Faults Team and have asked them to take a look and I will post back as soon as I receive an update. It's possible that the team may also try and contact you directly.

Thanks

[merlin19411]

I haven't been in contact today, but yesterday I did chat to an engineer who couldn't help, I cannot access My Account, because my email login is not recognised.

Regards

Terry

[Michelle-TalkTalk]

Morning,

Thanks for confirming. Can I just confirm, have you been in contact with our Future Fibre Team today? If not then I will pass this over to the team and ask them to look into this further.

Thanks

[merlin19411]

Morning

The one marked Broadband is flashing red now, and has been since Friday. City Fibre have been working in the area, so I put it down to something they were doing to the network?

Thanks

[Michelle-TalkTalk]

Morning,

I'm really sorry to hear this. Just to confirm, is your connection still down since your last post? Which light is red on the ONT box please?

Thanks