Intermittent Full Fibre connection
on 12-02-2023 05:01 PM
Message 34 of 34
The fibre connction has been lost most days over the past ten days from around 12:00 noon until the evening. The fibre connection box has flashing red light and router orange light on when off. It has been off this weekend completely since Friday evening.
Regards
Terry
Labels:
- Labels:
-
Connection
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
33 REPLIES 33
on 15-02-2023 08:09 AM
Message 21 of 34
Morning,
Thanks for confirming. Have you tried powering down the ONT and then retesting this again? If it's still the same then I can ask our faults team.
Thanks
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 15-02-2023 08:04 AM
Message 22 of 34
Good morning
Yes the connection is working OK, but the Broadband light on the fibre box is flashing red, which according to the TalkTalk instructions mean the connection to the network cannot be made? Does this mean the box is faulty, or should I simply ignore this light?
Thanks
Acceptance - Kindness - Understanding
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 15-02-2023 06:50 AM
Message 23 of 34
Morning,
Apologies for the confusion, did you mean to say that you are connected at the moment? Is your connection now working ok?
Thanks
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 14-02-2023 02:32 PM
Message 24 of 34
Hi again
I haven't heard from "City Fibre" but I am now connected at the moment, the Broadband red light is flashing, what does this mean?
Thanks
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 14-02-2023 07:23 AM
Message 25 of 34
Morning,
I'm glad to hear this and thanks for confirming 🙂
Thanks
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 14-02-2023 07:19 AM
Message 26 of 34
Hi Michelle
I have been in touch with a TalkTalk Full Fibre engineer, who has raised a ticket with City Fibre who seem to be the cause of the loss of connection. They have 72 hours to rectify the situation evidently.
Many thanks
Terry
Acceptance - Kindness - Understanding
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 14-02-2023 07:13 AM
Message 27 of 34
Morning,
Have you been contacted since my last post?
Thanks
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 13-02-2023 09:04 AM
Message 28 of 34
Many thanks Michelle .
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 13-02-2023 09:01 AM
Message 29 of 34
Morning,
Ok, I've passed this over to our Faults Team and have asked them to take a look and I will post back as soon as I receive an update. It's possible that the team may also try and contact you directly.
Thanks
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 13-02-2023 08:52 AM
Message 30 of 34
I haven't been in contact today, but yesterday I did chat to an engineer who couldn't help, I cannot access My Account, because my email login is not recognised.
Regards
Terry
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 13-02-2023 08:43 AM
Message 31 of 34
Morning,
Thanks for confirming. Can I just confirm, have you been in contact with our Future Fibre Team today? If not then I will pass this over to the team and ask them to look into this further.
Thanks
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 13-02-2023 08:09 AM
Message 32 of 34
Morning
The one marked Broadband is flashing red now, and has been since Friday. City Fibre have been working in the area, so I put it down to something they were doing to the network?
Thanks
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 13-02-2023 07:08 AM
Message 33 of 34
Morning,
I'm really sorry to hear this. Just to confirm, is your connection still down since your last post? Which light is red on the ONT box please?
Thanks
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
- « Previous
-
- 1
- 2
- Next »
Related Content