Get expert support with your Fibre connection.
on 19-02-2024 06:37 PM
My internet has been dropping out. I have the below error log and it seems this error is happening to other people (https://community.talktalk.co.uk/t5/Fibre/Internet-constantly-dropping-due-to-firmware-update/td-p/3...). Please could someone help roll back my firmware to the earlier version?
Error Log Example
2024-02-16 15:00:22 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
2024-02-16 15:00:28 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:86400,PeriodicInformTime:2024-02-16T15:00:28.151Z
1981-01-01 00:00:13 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [0], Terminal:OTHER
2024-02-16 15:03:01 [Critical][Run-Log] Time synchronized successfully, uptime:[83s], src:[3], app:[sntp], pid:[4334]
2024-02-16 15:03:01 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
2024-02-16 15:03:07 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:86400,PeriodicInformTime:2024-02-16T15:03:07.527Z
1981-01-01 00:00:13 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [0], Terminal:OTHER
2024-02-16 15:06:12 [Critical][Run-Log] Time synchronized successfully, uptime:[77s], src:[3], app:[sntp], pid:[4157]
2024-02-16 15:06:18 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
2024-02-16 15:06:23 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:86400,PeriodicInformTime:2024-02-16T15:06:23.454Z
2024-02-16 15:08:22 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [0], Terminal:OTHER
2024-02-16 15:09:49 [Critical][Run-Log] Time synchronized successfully, uptime:[76s], src:[3], app:[sntp], pid:[4127]
2024-02-16 15:09:55 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
2024-02-16 15:10:00 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:86400,PeriodicInformTime:2024-02-16T15:10:00.057Z
1981-01-01 00:00:13 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [0], Terminal:OTHER
on 21-02-2024 09:08 AM
Hi MSMaria
Do you still need help with this?
on 20-02-2024 06:37 AM
Hi MSMaria
I'm really sorry to hear this.
Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.
Thanks
Debbie