Internet /broadband not working hub constant orange

[Kaz75]

Internet a.d broadband been intermittent last few days now completely lost box on wall only showing 2 green lights instead of 4 not sure what happening and am not tech minded can't go through the whole rigmarole switching on n off please help 

[Michelle-TalkTalk]

Morning,

I'm sorry for the delay and thanks for the update. How has your connection been since your last post?

Thanks

Michelle

[Kaz75]

Internet has just come back All appears to be working at the moment so not sure what the issue was 😁

[Kaz75]

Have tried that no change black box on wall still only showing 2 green lights and router just flashing white/amber now on steady amber light only  

[Debbie-TalkTalk]

Hi Kaz75

Thank you. Please let me know how you get on.

Debbie

[Kaz75]

Will attempt now 

[Debbie-TalkTalk]

Hi @Kaz75 

Thank you for confirming.

Could you power down this box and your router for a full 30 minutes and then retest again please?

[Kaz75]

It's a black box with usually 4 flashing green lights 

 

[Debbie-TalkTalk]

Hi @Kaz75 

I'm really sorry to hear this.

Do you have full fibre? Is this the ONT box on the wall?