Is there a way to request a new router?

[dooosuk]

I'm on Faster Fibre which meets our household needs but I've been having issues with the router over the past year.  Initially a simple reboot of the router would resolve the issue but now it only clears and the internet restored if I power the router off for a day or two.

As such, I've ditched the Wifi Hub and gone back to the previous now decade old Huawei HG633 router.  This is now stable but only giving me about 18-21 MBPS.

Is there a way to request a replacement for the Wifi Hub?

Thanks

[Debbie-TalkTalk]

Hi lynnpash

I will post on your topic on the Community.

Thanks

[Gliwmaeden2]

Staff will respond to your own thread, @lynnpash.

They will not be on here over the weekend. 

[lynnpash]

My router is completely dead please can you send me a replacement. It’s a sagemcom router. I’m on full fibre with VOIP. So I don’t have my home phone either.

[Debbie-TalkTalk]

Hi @dooosuk 

That's great news, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[dooosuk]

Arrived, installed and working.  Thanks

[Michelle-TalkTalk]

Fingers crossed. We'll check back in with you on Monday 🙂

Michelle

[dooosuk]

Didn't arrive yesterday so hopefully will turn up today 👍

[Michelle-TalkTalk]

Hi Andy,

How are you getting on? Has the replacement router arrived?

Thanks

Michelle

[Debbie-TalkTalk]

Hi Andy

Thank you 🙂

Debbie

[dooosuk]

Wow, very fast service.  Thanks.

I'll pop back and update when received.

[Debbie-TalkTalk]

Hi Andy  @dooosuk 

Thank you 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with the replacement router.

Thanks again.

Debbie

[dooosuk]

Hi @Debbie-TalkTalk ,

No I hadn't.

Have now updated though.  

Thanks
Andy

[Debbie-TalkTalk]

Hi @dooosuk 

I can send you a replacement router.

Can I just check, have you added the correct TalkTalk landline number to your Community Profile? (please don't post any personal information on this thread)

Thanks

Debbie