Landline & mobile connect

[Dianethecakelady111]

Quick question:

when my eero was set up my landline calls were connected to my mobile so I could answer from either landline or mobile. This is not happening now and calls are not going to my mobile. Why is this have talk talk changed the service now ? 

[Michelle-TalkTalk]

Thanks for confirming. Has your phone recently rebooted or has the IOS/software recently updated to a new version prior to this happening?

Michelle

[Dianethecakelady111]

Hi Michelle 

yes I think so. I’ve been using it for six months ish and it’s worked fine but now the calls aren’t forwarding to the mobile 

[Michelle-TalkTalk]

Hi Diane,

Is this what you were using?

TalkTalk Digital Voice App - TalkTalk Help & Support

Michelle

[Dianethecakelady111]

I’m not sure really. When my eero box was connected my landline was connected to it so that when I got a call I could answer my landline call on my mobile as it had been forwarded to the mobile number, now it’s not being forwarded, does that help ? 

[Michelle-TalkTalk]

Hi Diane,

Can I just confirm, do you mean the Digital Voice App?

Michelle