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FIbre Support

Get expert support with your Fibre connection.

Wrong Address

sheriff123
First Timer
Private Message TalkTalk

on ‎13-08-2024 09:30 AM

Message 3 of 3

Hello,

I have just joined Talktalk and had the broadband device delivered yesterday. I did not realize this till yesterday, but it seems that I had provided the wrong address when sorting out the broadband deal. The address is only a minute's walk from my address, but the postcode is incorrect. The delivery driver helped me understand this. 

The issue now is that I have an engineer coming tomorrow to set up the broadband. They will go to the wrong address. I am also wondering if the evaluation on the property is now invalid, meaning, can they still go for the installation if I had provided the wrong address, or will the order have to be canceled?

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎13-08-2024 11:55 AM

Message 1 of 3

Hi @sheriff123

 

You will need to call us ASAP, the order will have to be stopped and re-ordered. 

 

The engineer may do work and cut off the people in the other address. 

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎13-08-2024 10:27 AM

Message 2 of 3

Contact Talktalk straight away, @sheriff123, as packages are specific to each house's line:

 

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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