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FIbre Support

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Wrong Address

sheriff123
First Timer
Private Message TalkTalk
Message 3 of 3

Hello,

I have just joined Talktalk and had the broadband device delivered yesterday. I did not realize this till yesterday, but it seems that I had provided the wrong address when sorting out the broadband deal. The address is only a minute's walk from my address, but the postcode is incorrect. The delivery driver helped me understand this. 

The issue now is that I have an engineer coming tomorrow to set up the broadband. They will go to the wrong address. I am also wondering if the evaluation on the property is now invalid, meaning, can they still go for the installation if I had provided the wrong address, or will the order have to be canceled?

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi @sheriff123

 

You will need to call us ASAP, the order will have to be stopped and re-ordered. 

 

The engineer may do work and cut off the people in the other address. 

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

Contact Talktalk straight away, @sheriff123, as packages are specific to each house's line:

 

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Gliwmaeden2, a fellow customer.
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