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on 20-06-2024 11:04 AM
I need an old account deactivated so I can register a new one.
on 20-06-2024 12:17 PM
Thanks Gliwmaeden2, @LilyRose74 , have you previously been a TalkTalk customer?
Chris
Chris, Community Team
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on 20-06-2024 12:02 PM
@Chris-TalkTalk, there have been several instances of Shell customers being unable to register for My Account after being migrated to Talktalk.
This usually occurs because years ago they were also Talktalk customers. While Talktalk hangs onto the old account details, these customers can't register afresh.
Talktalk needs to ditch the old information and then the customers shouldn't have a problem with registration.
on 20-06-2024 11:08 AM
Hi LilyRose74,
Welcome to the Community. Could you please give a bit more information as I'm not sure what your require
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences