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FIbre Support

Get expert support with your Fibre connection.

Moving home

Jon12321
First Timer
Private Message TalkTalk

on ‎14-04-2025 08:50 PM

Message 4 of 4

I've exchanged on a house today and move on Friday 25th April. I'm currently on fibre 65 and my new house is eligible for fibre 65 according to talktalk's website. I've tried to use the online move home option, unfortunately it fails no matter what browser or device I try. When it fails it tells me to ring 08005428081 which is a number that isn't even in service. Could somebody please help?

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3 REPLIES 3

nomfezeko-TT
Support Team
Staff
Private Message

on ‎15-04-2025 10:35 AM

Message 1 of 4

Hi there Jon12321, thank you for reaching out. Here is the number to our customer service department 03451720088 they will refer you to our home move team who will be able to assist you moving forward, you can contact them between the times Monday - Friday 9am - 7pm; Saturday - 9am - 6pm; Sunday - Closed

 

-Thanks,

Fez. 

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fr8ys
Community Star
Private Message TalkTalk

on ‎15-04-2025 10:30 AM

Message 2 of 4

Others who had issues with the web facility, including myself, found that turning off pop up blockers or as blockers helped. If you use these try turning them off 

I also experiend the system trying to finish the process and a refresh and retry worked for me at that stage.

 

Good luck.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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fr8ys
Community Star
Private Message TalkTalk

on ‎15-04-2025 10:28 AM

Message 3 of 4

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

 

Be sure to ask for the home move department.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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