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on 24-03-2025 05:18 PM
My old router will not receive security updates. I require a new router to stay safe.
on 30-04-2025 11:24 AM
You are most welcome🙂 enjoy the rest of your day.
-Phili
on 30-04-2025 10:26 AM
Thank you!😁
on 30-04-2025 09:20 AM
Hi there @alans34 I will order a new updated router for you, and they will deliver it in the next 3-5 working days.
on 29-04-2025 12:15 PM
I'll re-escalate this thread for you, @alans34.
That Huawei won't have had updates for quite some time now, so hopefully the staff will be able to take action this time around.
on 29-04-2025 11:26 AM
Hi,
I have still not recieved a new router yet or any kind of news of one
coming. Hoping for better news this time around.
on 27-03-2025 09:09 AM
OK thanks. Please see the following help article - https://community.talktalk.co.uk/t5/Articles/Telecoms-Security-Act-Unsupported-Devices/ta-p/3102538
It's fine to continue using the router for the time being and we'll be in touch with you soon with further details
Chris
Chris, Community Team
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on 27-03-2025 08:50 AM
Hi, my router is a Huawei HG633
Hardware Version :H.1.01
on 25-03-2025 07:38 AM
Hi alans34,
Which router do you have?Chris
on 24-03-2025 06:53 PM
Hi @alans34 your post has been escalated and you should hear soon.
