Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

FIbre Support

Get expert support with your Fibre connection.

New Router Please

alans34
First Timer
Private Message TalkTalk

on ‎24-03-2025 05:18 PM

Message 10 of 10

My old router will not receive security updates. I require a new router to stay safe.

as
Labels:
0 Likes
9 REPLIES 9

Philile-TT
Support Team
Staff
Private Message
In response to alans34

on ‎30-04-2025 11:24 AM

Message 1 of 10

You are most welcome🙂 enjoy the rest of your day. 

 

 

-Phili 

Phili
0 Likes

alans34
First Timer
Private Message TalkTalk

on ‎30-04-2025 10:26 AM

Message 2 of 10

Thank you!😁

as
0 Likes

Philile-TT
Support Team
Staff
Private Message
In response to alans34

on ‎30-04-2025 09:20 AM

Message 3 of 10

Hi there @alans34 I will order a new updated router for you, and they will deliver it in the next 3-5 working days.

 

-Phili 

Phili
0 Likes

Gliwmaeden2
Community Star
Private Message TalkTalk
In response to alans34

on ‎29-04-2025 12:15 PM

Message 4 of 10

I'll re-escalate this thread for you, @alans34.

 

That Huawei won't have had updates for quite some time now, so hopefully the staff will be able to take action this time around. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
0 Likes

alans34
First Timer
Private Message TalkTalk

on ‎29-04-2025 11:26 AM

Message 5 of 10

Hi,

 

I have still not recieved a new router yet or any kind of news of one

coming. Hoping for better news this time around.

 

 

as
0 Likes

Chris-TalkTalk
Support Team
Staff
Private Message
In response to alans34

on ‎27-03-2025 09:09 AM

Message 6 of 10

OK thanks. Please see the following help article - https://community.talktalk.co.uk/t5/Articles/Telecoms-Security-Act-Unsupported-Devices/ta-p/3102538

 

It's fine to continue using the router for the time being and we'll be in touch with you soon with further details


Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

0 Likes

alans34
First Timer
Private Message TalkTalk
In response to Chris-TalkTalk

on ‎27-03-2025 08:50 AM

Message 7 of 10

Hi, my router is a Huawei HG633

Hardware Version :H.1.01

as
0 Likes

Chris-TalkTalk
Support Team
Staff
Private Message

on ‎25-03-2025 07:38 AM

Message 8 of 10

Hi alans34,


Which router do you have?

Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

0 Likes

Divsec
Community Star
Private Message TalkTalk

on ‎24-03-2025 06:53 PM

Message 9 of 10

Hi @alans34 your post has been escalated and you should hear soon.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
0 Likes
© TalkTalk 2026