New router

[darkstar025]

Hi, any chance of getting a new router sent out, currently having a mare of a time with the current one (sagemcom Fast5363-3. TB) it keeps dropping wifi and hardwire connection randomly or not letting me connect at all, without turning everything off and on.

I have carried out a connection test, which says everthing is ok externally, and router says its connected to the internet, and equipment says they are connected to the router but no internet.

i have carried out a factory reset, but to no avail.

regards.

[Michelle-TalkTalk]

Morning,

As advised, please can you create your own topic and we can look into this further for you.

Thanks

Michelle

[ferguson]

@joanandalex 

If you start your own topic the support team will be glad to help.

[joanandalex]

my old post office router is unreliable and I see you recommend using a TalkTalk router how do I obtain one

[Debbie-TalkTalk]

Hi @darkstar025 

Ok no problem 🙂

If you change your mind just let me know on here.

Thanks

Debbie

[darkstar025]

Hi Debbie, no hold fire on that now, were going to go full fibre,  so will put up with it, but thank you all fo your time.

[Debbie-TalkTalk]

Hi @darkstar025 

Would you like me to go ahead and order a replacement router for testing?

[darkstar025]

that would hae been over two weeks, as i have been hoping it was a glitch.

[Chris-TalkTalk]

Thanks for updating your profile. Line test is clear. Could I just ask when you last rebooted the router as not showing any reconnections for at least 2 weeks?

Chris

[darkstar025]

Done, thanks for speedy response

[Chris-TalkTalk]

Hi darkstar025,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris