No Internet Connection

[chico99]

During peak hours I sometimes get the message "No internet connection". Whenever I run a connection test I get a message saying there is a fault, shortly after I receive a text confirming the line has been tested. I've been through all the usual tests following the last occurence a few months ago and quite honestly I have run out of patience. Is this a capacity problem? Until a few months ago I had no problems whatsover. Advice please. Streaming is fine.

[Chris-TalkTalk]

OK thanks. Do you get slow speeds on both wired and wireless devices?

Chris

[chico99]

Yes, fibre65 data only

[Chris-TalkTalk]

OK thanks. Just to confirm, are you using our Future Fibre service?

Chris

[chico99]

Hello Chris,

Constant white light, I don't use the telephone service. Noticed powerline still connected to internet when router not. Have reset the router to see if that makes any difference.

[Chris-TalkTalk]

Hi chico99,

I'm sorry to hear that you're experiencing problems with your service. Have you noticed if the light changes on your router when your connection drops?

Are you experiencing any problems with your telephone service, any noise on the line?

Chris