No Internet - Continuous Red Light on Router

[Gary-Joy]

Hi All - I have a continuous red light on my Wi-Fi router and as a result cannot connect to the Internet. 

I have re-booted both the router and the Open Reach device several times, including from the mains, but the problem is still the same.

Any advice. would be appreciated.

Gary

[angelique-TT]

Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

[Gary-Joy]

I can confirm that I am messaging you from home.

[Gary-Joy]

Hi Angelique

Thanks for your help.

I have turned off the Wi-Fi router and Open Reach device at the mains and rebooted them both after 20 minutes, as suggested.

Unfortunately,  no change. Still a continuous Orange light showing on the router. I'd say it's pointing to a faulty router. It is pretty old after all.

Any other suggestions?

I'm currently using a mobile Wi-Fi device to enable us to chat online.

[angelique-TT]

Hi there Gary-Joy. We're sorry to hear this. I will run checks for you. Please confirm if you are messaging us from home.