No internet connection since fiber was reconnected

[cemi85]

Hi, 

Ever since I’ve reconnected my fiber service I have no internet connection. I was told that the external issue was resolved. I was sent a new router but this didn’t fix the issue. I am not getting anywhere with the chat support. No idea what checks were done but all I’m being asked is to contact them a day after and my issue is still outstanding. I’d appreciate some help. Thanks in advance. 

[ferguson]

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