No internet!

[jace777]

None since this afternoon or before in London SE1 worst in maybe 10 years,please help urgently Jace!

[Anonymous]

Morning,

I'm sorry for the delay. I can see that the line test has detected a potential external fault and the fault has been raised to Openreach for further investigation. We'll check later on this afternoon for an update for you.

Thanks

Michelle

[jace777]

Noi can't test another one sorry 9 hours off now it said engineer testing near 7 hrs ago!

[Anonymous]

Morning jace,

I'm sorry to hear this and I will take a look now. The voice line test is clear, however the broadband line test is inconclusive. Does your main socket have a test socket? If it does then could you connect the router at the test socket please so we can re-run the line test again. Do you also have an alternative router?

Thanks

Michelle