No lights showing on router

[Taffy57]

I noticed last night that the internet connection light on my router was off, when i checked the speed it was showing 8mps, I am on Fibre 65, after rebooting the router the internet speed has risen to 53mps (normal) but still no light showing. i have had trouble speed fluctuations in the past do you suggest i need a replacement router

[Debbie-TalkTalk]

Hi Taffy

That's great 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[Taffy57]

Hi Debbie

So far so good I've not had to reboot my router and its giving a constant speed averaging 55mbps.

I will keep an eye on it and get in touch if any other problems arise.

Thanks for your support

Taffy

[Debbie-TalkTalk]

Hi Taffy

How are you getting on, how's the connection been?

[Debbie-TalkTalk]

Hi Taffy

That's great 🙂

I will check in again with you on Friday to see how the connection has been.

Thanks

Debbie

[Taffy57]

Yes I've received my replacement router and just set it up, current speed showing 60 mbps which I've never had before.

Will leave it two or three days to see how it goes then get back to you with the results.

Thanks for your support

Taffy.

[Debbie-TalkTalk]

Hi Taffy

Have you received the router?

[Debbie-TalkTalk]

Hi Taffy

Thank you 🙂

Debbie

[Taffy57]

 I certainly will let you know how it compares.

Thank you

Taffy

[Debbie-TalkTalk]

Hi Taffy

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[Taffy57]

The line to the router is always good its just from the router to devices that's the problem, if you think I should try a replacement router i am willing to give it a go.

Thanks

Taffy

[Michelle-TalkTalk]

Good afternoon Taffy,

Thanks for confirming and I'm sorry to hear this. I've re-checked the connection stats now and the connection stats look ok. Please let us know if you'd like to try the replacement router to see how this compares.

Thanks

Michelle

[Taffy57]

Hi Michelle

I have had to reboot my router twice since reporting the issue, at the moment speed is showing as 51mbps. still no white light showing.

I will post attachment showing the speed when it drops off again.

Thanks

Taffy

[Michelle-TalkTalk]

Morning Taffy,

Just checking back in to see how your connection has been since your last post?

Thanks

Michelle

[Chris-TalkTalk]

No problem 🙂

[Taffy57]

OK thanks

[Chris-TalkTalk]

Hi Taffy57,

Line  test isn't picking up any issues. I would see how it goes and if problems continue we can send another router to test with?

Chris