cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

FIbre Support

Get expert support with your Fibre connection.

Not being offered fibre, despite it being installed

AnthonyHJ
Popular Poster
Private Message TalkTalk
Message 21 of 21

This is as much about marketing, but there's no section for that...

 

I just moved and was told that I would have to downgrade from Fibre 150 to Fibre 65 because the new house doesn't support higher speeds. That was annoying, but it is what it is. There's a local company who installed high speed fibre in the area and they seem to lease it to the ISPs (CityFibre in Milton Keynes) advertising up to 1 Gbps to this address, even listing a 900Mbbp Talktalk package that goes to an empty page. 

 

I thought it was odd, since every other provider in their list was offering either 900Mb or 1Gb. Then the engineer came to install and looked confused. He said he had no idea why he was sent to install ADSL when there was a FTTH router in the other corner of the room. 

 

Has anyone else had this issue? Anyone know who I need to call?

 

I really want to stay with TalkTalk, but I'm still within my cooling off period and I have a dozen ISPs offering me up to 900Gbps.

0 Likes
20 REPLIES 20