ONT Green yet no Internet

[MRXFX]

The Fiber ONT Box is lit all green yet Eero is reporting offline tried a different router that's actually decent yet no dice.

This is absolutely ridiculous I can't even run a connection test because the website is too dumb and keeps saying I have 2 lines running meanwhile the copper one is literally cut by my house I can grab the cable and take a photo with it.

And the Eero app is completely useless I can't even remotely restart the router instead I have to run around the house like a maniac having to unplug them from power occasionally to see if the situation improves.

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle