Connection intermittent
on 20-03-2024 08:04 PM
Message 13 of 13
Hi,
In the past few weeks my connection keeps dropping out on all my devices. I tried contacting Talk talk and they said there was nothing wrong with the connection. In addition to this I've tried rebooting my router but nothing seems to be working. Has anyone had this issue and what did you do to remedy it?
Thanks!
Labels:
- Labels:
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Connection
-
Router
-
Stability
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12 REPLIES 12
on 11-04-2024 06:31 AM
Message 1 of 13
Morning,
Thanks for the update 🙂 It would be ok to just put the router in the returns bag.
Thanks
Michelle
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on 10-04-2024 06:08 PM
Message 2 of 13
Hi Debbie,
It seems to be working fine now and I received the returns bag whilst I was away (hence the late reply!). Shall I put the old router in the box the new one came in before putting it in the returns bag, or just put the old router straight into the returns bag?
Thanks!
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on 02-04-2024 01:39 PM
Message 3 of 13
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on 26-03-2024 01:56 PM
Message 4 of 13
Hi Davies231
Apologies for this.
I've ordered a returns bag, please allow 48hrs for this to arrive.
Thanks
Debbie
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on 26-03-2024 01:41 PM
Message 5 of 13
Hi Debbie,
No I didn't receive a returns bag with the new router.
Thanks!
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on 26-03-2024 06:36 AM
Message 6 of 13
Hi Davies231
That's great. I will check in again with you on Thursday to see how the connection has been.
Did you receive a returns bag with the new router (for the old router to be returned)
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on 25-03-2024 03:29 PM
Message 7 of 13
Hi Debbie,
Yes my router has arrived and I've had it plugged in since this morning: it seems to be working but I would like to leave it a few more days before confirming that.
How do I go about sending my old router back (or the new one if it doesn't fix my issue)?
Thanks!
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on 25-03-2024 08:55 AM
Message 8 of 13
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on 22-03-2024 10:59 AM
Message 9 of 13
Hi Davies231
I have requested a replacement to be sent to you.
Should be with you in few days
Regards
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on 22-03-2024 10:10 AM
Message 10 of 13
Hi Debbie,
That would be really helpful, as I haven't had any issue for the last couple of years and none of my devices have changed since I started experiencing the issue! How do I go about organising that?
Thanks!
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on 21-03-2024 07:11 AM
Message 11 of 13
HI Davies231
I'm really sorry to hear this.
The line test is clear and I can only see 1 re connection (recent)
Would you like me to send a replacement router for testing so we can rule this out?
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on 20-03-2024 09:40 PM
Message 12 of 13
Hi @Davies231 the team here will take a look for you tomorrow, your post has been escalated.
I don't work here and all my opinions are my own.
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