Back in April I got from openreach an email We've got good news - Ultrafast Full Fibre broadband is now available at bla bla, Liverpool, Merseyside, L17 Bla. You can order now from a
range of service providers - simply choose the package that's right for
you.
My lad was so excited I got onto talktalk straight away and was given a date for May which passed and then I began to get generic text msg from talktalk "Hello we have found a problem with your order. Our supplier needs to do more work before we can get you connected."
After talking to customer services more than once I was told I needed to get permission to work, so I got on the my housing association and they replied: Good news we have given permission for you to instruct BT to proceed.
In the mean time Talktalk had sent a new date many months ahead but this passed with no installation and to my shock.
After getting onto CS I was told the order was cancelled, so here we go again reordering and yet again this new date passed without installation.
I tried calling CS today but got cut off just after going through all the security question.
Now the only thing I can think of is this permission to work is holding everything up as my neighbours only waited 2 week with other providers.
Can someone help?
