Please Turn off Wifi Optimisation on my router

[pbpb1]

Afternoon,

Please can you turn off Wifi Optimisation on my router as it keeps changing to non-optimal channel. It would seem sensible for optimisation to only be on when 'auto' is selected under Wifi channel.

Thanks,

Paul

[Chris-TalkTalk]

That's great news pbpb1, thanks for letting us know 🙂

Chris

[pbpb1]

Hi Debbie,

Has been good since Wifi optimisation was turned off (it hasn't changed channels since and has worked great).

Thanks for your help

[Debbie-TalkTalk]

Hi Paul

How has the connection been?

Thanks

[Debbie-TalkTalk]

Hi Paul

Thank you 🙂

The WIFI optimisation has now been switched off, please let us know how the connection compares.

Thanks again.

Debbie

[pbpb1]

Hi Debbie,

I have now added my details to my community profile.

Thanks (and also to Skynet_TX)

Paul

[Debbie-TalkTalk]

Hi pbpb1

Please can you add your name and TalkTalk landline number to your Community Profile, I can then switch off the WIFI optimisation for you.

Thanks

Debbie

[Skynet_TX]

Hi @pbpb1,

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include :

• Your name
• Landline telephone number that your TalkTalk service is provided on (this is shown in ‘My Account’) OR add your account number to the ‘private notes’ section if you have Full Fibre with no landline
• An alternative contact number

This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

Then they will hopefully be able to respond to this post tomorrow.