Apart from auto compensation, TalkTalk are not obliged to give any. Thats not saying they do or don't but each case would be considered on its merits.
Staff here are unable to negotiate anything that involves money, be that renewals or compensation.
You would need to progress this yourself through the complaints procedure if you wish to pursue.
Please note that once you start a complaint, no other TalkTalk staff can look into your issue except a complaints manager from the CEO office, so I think in your case let the staff handling your issue resolve it, then maybe progress the issue of compensation if you still wish to do so.
Also bear in mind that TalkTalk are actively seeking to resolve this by sending a new router and this seems in line with Ofcom guidelines.
Probably not what you wish to hear, but I'm trying to manage your expectations.
I hope the new router resolves your issue.
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
