Problems connecting SONOS speakers to WIFI

[martynwjones]

Hello,

I've been experiencing issues connecting my WIFI speakers to the Router (SONOS & Echo)

Could we please try dissabling "WIFI optimization"

Many thnaks

Martyn

[Debbie-TalkTalk]

Hi @MattBS 

That's great, thanks for letting us know.

It was @martynwjones who came up with this solution 🙂

[MattBS]

hello again Sophie, I tried this again on my old iPhone and although it is not the latest iOS (16 or later recommended for the Sonos S2 app), it works! So, thank you. I have a working solution. Great.

Matthew

[Debbie-TalkTalk]

Hi @MattBS 

Ok thanks for confirming.

Please can you create a new topic here Broadband - TalkTalk Help & Support

We can then take a look at this for you.

Thanks

Debbie

[MattBS]

hi Sophie, yes I tried this. The Sonos wifi setting is on by default. I've toggled it off then on again. I tried this with the app open and also with it closed. I've also restarted the phone with it toggled off and then turn it on and started the app. None of these seem to fix the issue.

[Debbie-TalkTalk]

Hi @MattBS 

Have you tried this fix?

On my iPhone

via iPhone settings >Sonos App> toggle ‘local network’ to [on].

It seems on initial setup the SONOS app ignores this setting.  Then when you close the app and re-open it reads the local network is "off" and will not allow connection to the speakers.

[martynwjones]

Yes, that is all it was 🙂

[Debbie-TalkTalk]

Hi @martynwjones 

I'm so glad to hear this 🙂

Was this still the fix?

On my iPhone

via iPhone settings >Sonos App> toggle ‘local network’ to [on].

It seems on initial setup the SONOS app ignores this setting.  Then when you close the app and re-open it reads the local network is "off" and will not allow connection to the speakers.

[martynwjones]

All good now thank you !

[Debbie-TalkTalk]

Hi @MattBS 

I'm sorry to hear this.

Please can you create your own topic on the Community, we can then take a look at this for you.

Thanks

Debbie

[MattBS]

I'm now also having problems getting my Sonos Roam to connect to the TalkTalk router. At first I thought it was my old iPhone which has iOS 15 but I've tried with a later phone that is iOS 17.5.1

The TalkTalk router does not allow the Roam speaker to update via the Sonos S2 app. I've tried a firmware reset to the speaker, removed & reinstalled the app, rebooted the router. The speaker has an IP address and appears in the WiFi 2.4GHz connected devices, but does not work correctly.

Is there a solution available please?

[Debbie-TalkTalk]

Hi @martynwjones 

How's the connection been since your last post?

[Debbie-TalkTalk]

Thanks again ferguson 🙂

I know Arne (on my team) did have some issues recently. I will ask him to check his settings too.

[ferguson]

Always stays that way, never had any disconnection issues. 

[Debbie-TalkTalk]

Thanks @ferguson

Does yours toggle back off or always stays selected as on?

[ferguson]

This is what mine looks like, can't remember what I did on setting it up tbh.

.

 

[Debbie-TalkTalk]

Hi @martynwjones 

Thanks for your reply 🙂

Will it allow you to change it to always on?

My colleague Arne uses a Sonos, I can ask him to check what his shows.

[martynwjones]

Thanks.  I am making progress... 🙂

I think I found the issue, but it is very strange how it occured.

On my iPhone

via iPhone settings >Sonos App> toggle ‘local network’ to [on]. 

It seems on initial setup the SONOS app ignores this setting.  Then when you close the app and re-open it reads the local network is "off" and will not allow connection to the speakers.

The blame is deffo with SONOS - or could be the iphone 🙂

Thank you Talk talk again for your fast response!

[Debbie-TalkTalk]

Hi martynwjones

Thanks for confirming. I've asked our Devices Team to have a look at this and I will post back as soon as I have further information.

Thanks

[martynwjones]

Yes - I have witnessed both the speakers and the app updating in the last few days

[Debbie-TalkTalk]

Hi martynwjones

Can I just check, has the Sonos and app got the latest software updates installed?