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Unable to connect to some websites - eero problem ?

WHALLETT
Participant
Private Message TalkTalk

yesterday

Message 4 of 4

Please see example below. It’s been happening now for around  two weeks. 

Im on eero version 7.6 5-8

 

Is this a router problem ….

IMG_4361.png

 

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3 REPLIES 3

Michelle-TalkTalk
Support Team
Staff
Private Message
In response to WHALLETT

10 hours ago - last edited 10 hours ago

Message 1 of 4

Morning,

 

Please let us know how you get on and if you need any assistance.

 

Thanks

 

Michelle

 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences


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WHALLETT
Participant
Private Message TalkTalk
In response to fr8ys

yesterday

Message 2 of 4

Many thanks for your suggestion. I’ve done as you said and turned off ad blocking. 

I will do the testing tomorrow as it’s always random websites, I will have to click on a few. 

it’s only been happening for 2/3 weeks, it could have started at the time of the last eero update - but I can’t be sure. 

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fr8ys
Community Star
Private Message TalkTalk

yesterday

Message 3 of 4

Yes probably. It's probably due to the ad blocker within the Eero app being turned on.

 

Open the app and under advanced security check if this is set to on. Turn it off and retest.

 

Did it work?

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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