Reason for engineer visit

[Coazzi]

I have been on fttc for over 10 years with three separate providers including Talktalk. Now coming back and ordering Fibre 65 an Openreach engineer has been scheduled to come to connect your broadband. Why?

Could this be because whilst my account address is correct the 'order tracking' one is not. I have been on support chat to point this out and the router has now been sent correctly but the agent made no reply on the erroneous address for the engineer visit.

[Debbie-TalkTalk]

Hi Coazzi

Apologies again. If you do experience any issues on the day then please let us know.

[Coazzi]

OK, thanks for your help.

I guess I will just have to wait on the day and see.

[Debbie-TalkTalk]

Hi Coazzi

Thanks for your reply.

It does show that an appointment to the property is required for the installation.

Openreach may however on the day contact you if they don't need to attend and if they can activate the line without needing to gain access.

[Coazzi]

Hi Debbie

FTTC  

Same as before.

[Debbie-TalkTalk]

Hi Coazzi

Can I just check, have you ordered FTTC or FTTP?

[Gliwmaeden2]

When you take up FTTC they like you to be around on the day of a switch in case an engineer does need to visit the property, @Coazzi.

Staff won't be on here till at least Monday to check what's going on with the address details etc.