on 18-11-2023 12:38 PM
I have had a free installation of fibre from my former Fibre 35 using my existing Sagem router.
After several Ookler Speed Tests My average down 94 up 93 which were vey good although my
router was indicating only37 down. I only know this as on the second day after the installation
TalkTalk showed my results as 37 down and ,I believe, 7up I on my router and they considered
this as very good. I believe this may be due to the router as this was a free installation and I wonder if a new updated router might be a lot better.
I would be pleased to receive the experience of other members who have similarly had such
on 18-11-2023 12:51 PM
If you have upgraded to full fibre, the speed is unknown to the router, so it cannot display it. Turn the router off for a minimum of 30 mins.
If you want to know the speed coming into the property, connect a laptop or similar via an Ethernet cable to the ONT in place of the router and do a speed test from there.
If you do speed tests from your devices connected to the router, then they may well vary from device to device, depending on their specifications & if wireless, the state of your WiFi network.
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?