FIbre Support

Get expert support with your Fibre connection.

Showing results for 
Show  only  | Search instead for 
Did you mean: 

Exit fee

Whizz Kid
Private Message
Message 3 of 3

Hi I have faster fibre 65 I think it's called.

It expires Jan 2024.

I have been offered a pound more than the out of contract price?

As that isn't exactly enticing and there is no way to downgrade my service. I have looked for and found £10 a month better offer for an 18 month contract as opposed to an annual hike on a 24 month contract (that isn't fixed and is more expensive than being out of contract)

I can't find any contract details and wondered if there is an exit fee?

I don't mind waiting 2 months if there is.




Whizz Kid
Private Message
Message 1 of 3

Thanks I'll hang on until January.

Community Star
Private Message
Message 2 of 3

Everything is fully explained here, @Stratoc:



You can't avoid the early termination fees until you are within the last month of your contract. 


If you were looking at deals from a renewal email/offers & upgrades in My Account, they are usually the least good compared with phoning or using Chat. 


Phone help not available for this on Sunday. Details as in the link re cancellation. You should contact them and haggle as you can renew any time within the last 3 months of your current contract. 



Gliwmaeden2, a fellow customer.