Request for return bag for my old router

[dande09]

I've requested return bags twice for my old router having upgraded to Full Fibre recently. I requested them via live chat on 13 February and 1 April, and have waited the 2-3 business days, but no sign of any return bag! I thought I would approach the Community as an alternate way of getting this done!

[nomfezeko-TT]

Hi @dande09, thank you for reaching out to us, we are so sorry for the delay with your returns bag, we will get this checked and sorted for you. We will send a private message so you can confirm some details so we can organize for a returns bag to be sent out for you as soon as possible 

Thanks, 

-Fez. 

[Gliwmaeden2]

Please complete your community forum profile details for TT staff to identify your account. 

Go via your avatar/name; settings; add your Talktalk phone number or account number in Personal Information. SAVE CHANGES. 

Staff reply Monday to Friday (but not usually Bank Holidays) during the day, @dande09.