Request to Disable Wi-Fi Channel Optimization
on 11-02-2023 10:20 AM
Message 8 of 8
Hello,
As many others have requested on this forum, please could my Wi-Fi Channel Optimization be disabled on my
TalkTalk Wi-Fi Hub 2
version SG4K100136
Many thanks.
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7 REPLIES 7
on 17-02-2023 06:52 AM
Message 1 of 8
Hi z1234
I'm glad to hear that the connection has remained stable.
I have fed this back to our Products Team about WIFI optimisation being enabled on all lines.
Thanks
Debbie
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on 16-02-2023 05:20 PM
Message 2 of 8
Hi,
I confirm that my manual configuration for wifi channel seems to have now stuck over the course of 24hrs, which is better than it used to be, so thank you. I'll keep an eye on it for the next few days and check that it remains where I set it, just to be sure.
As an aside, could I ask why this is an automatic feature set on all accounts/routers as a hidden option that I had to discover via this forum? I would have thought that changing my own router from "Auto" channel assignment to a specific channel would stay and not be reverted externally, beyond my control. It is doubly confusing because in the 5GHz band all the other routers in view are on the default channel 36 - which is where I was forced to go as well by this autoassignment. If automatic channel selection is desirable for talktalk, would it not make more sense to place the channel in use away from the channels that others are using, or is there some sort of issue/bug present?
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on 16-02-2023 11:21 AM
Message 3 of 8
Hi z1234
How's the connection been since your last post?
Thanks
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on 15-02-2023 07:34 AM
Message 4 of 8
Hi z1234
Thank you 🙂
The WIFI optimisation has now been switched off as requested.
Thanks again.
Debbie
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on 15-02-2023 07:26 AM
Message 5 of 8
Hello,
I've put this detail in the custom.profile.phone_number field as requested.
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on 13-02-2023 07:05 AM
Message 6 of 8
Hello,
Can you please update your community profile to include your:
- TalkTalk Telephone number
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
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on 11-02-2023 10:31 AM
Message 7 of 8
Staff will be back on Monday, @z1234.
Gliwmaeden2, a fellow customer.
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