Resetting router

[Clockwork45]

Recently I need to reset the router 2-3 times a day to get a stable connection.. this has only been a problem for the last 4-6 weeks. Also I use the WiFi for gaming and I'm continuously losing connection, again this only happened in the last 4-6 weeks.  Any advice welcome

Thanks 

[Debbie-TalkTalk]

Hi Clockwork45

How are you getting on, have you received the router?

Thanks

[Debbie-TalkTalk]

Hi Clockwork45

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[Clockwork45]

Hi

Yes please, it's worth a try.

Regards 

[Michelle-TalkTalk]

Morning,

Would you like us to send a replacement router for testing purposes to rule this out? We would also send a router returns bag so that one of the routers can be returned.

Thanks

Michelle

[Clockwork45]

Nothing connected by wire, just random WiFi connections drop, Ie , it could be the TV, or the Ps5, or tablet. 

Regards 

[Chris-TalkTalk]

Hi Clockwork45,

Line test is passing and connection looks pretty stable. Are you losing connection on all devices at the same time, both wired and wireless?

Chris

[Clockwork45]

Hi

Am I  eligible for the new router?

Regards

[Clockwork45]

Info added...

[Michelle-TalkTalk]

Hi again,

Can you please update your community profile to also include your:

• TalkTalk Telephone number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[Clockwork45]

Info requested is added..

[Michelle-TalkTalk]

Hi Clockwork45,

I'm sorry to hear this and we can take a look for you.

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle