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Router DG8041W restart kernel panic

coastwalker
Sightseer
Private Message TalkTalk
Message 6 of 6

Router details:

 

Device Type: DG8041W

Description: EchoLife DG8041W Home Gateway

Hardware Version: I.1.01

Software Version: v1.05t

 

Router is restarting regularly, sometimes multiple times a day with a kernel panic alarm.

 

1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER


Would a firmware update resolve this?

Can you supply me with the file so that I can update the firmware?

 

Thanks.

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5 REPLIES 5

Message 1 of 6
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coastwalker
Sightseer
Private Message TalkTalk
Message 2 of 6

Thank you Debbie. I will test the replacement and report back. Appreciate the swift help.

Message 3 of 6

Hi coastwalker

 

Apologies for this.

 

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

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coastwalker
Sightseer
Private Message TalkTalk
Message 4 of 6

Ok, thank you very much. My usage case means that this week the disconnects are tolerable so I will see if the issue gets resolved over the next few days. 

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KeithFrench
Community Star
Private Message TalkTalk
Message 5 of 6

This router is no longer maintained. I have asked one of TalkTalk's support to pick your thread up and replace it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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