26-05-2024 04:20 PM - edited 26-05-2024 04:29 PM
Message 10 of 10
I have a TalkTalk Hub DG8041W running V1.05t and recently have been having problems with crashes and the error message that I can see is "Kernel Panic Attack".
Could you please upgrade me to firmware V1.06t
I thought my router had been updated a year or so ago which resolved the problem at the time, but the failures have started re-occuring over the last few weeks. Is there any reason I would have been downgraded ?
Answered! Go to Solution.
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9 REPLIES 9
on 03-06-2024 06:26 AM
Message 1 of 10
Hi @Garton2019
That's great, thanks for letting me know 🙂
I have sent you a Private Message with a link to a short survey for the Community.
Thanks again.
Debbie
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on 31-05-2024 02:09 PM
Message 2 of 10
Debbie - Thanks.
New router received yesterday, up and running. So far so good, no outages.
Old router posted back this morning.
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on 28-05-2024 08:21 AM
Message 3 of 10
Hi Garton2019
Apologies again. I will feed this back to our Devices Team.
The Sagemcom wifi hub is on its way, please allow 24-48hrs for this to arrive.
I have also sent a returns bag for your current router.
Thanks
Debbie
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on 28-05-2024 08:14 AM
Message 4 of 10
Hi Debbie, yes please if you could arrange for a new router to be sent.
I can understand why TT would want to rationalise the number of firmware versions it has to maintain, but the only reason I was running V1.06t was because of problems with V1.05t.
So to move me from a good running version to an older known buggy version is questionable. To do it without warning me is just poor customer relations.
Will you want this old router returned ?
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on 28-05-2024 07:43 AM
Message 5 of 10
Hi Garton2019
Apologies for this.
I will need to send a Sagemcom WIFI hub. Would you like me to arrange this?
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on 27-05-2024 12:33 PM
Message 6 of 10
There's always the option to buy your own non-TalkTalk router if you want to completely avoid TalkTalk tampering with your settings in any way.
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on 26-05-2024 10:36 PM
Message 7 of 10
They will contact you & offer you the 5364. WiFi Optimisation is still used with the 5364 the staff on here are no longer allowed to disable it. I have heard that the algorithm it uses is going to be improved & I recently submitted everything that I think is wrong with it.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
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26-05-2024 10:32 PM - edited 26-05-2024 10:33 PM
Message 8 of 10
Cheers Keith.
Guess it would have been nice to be informed I was going to be downgraded to a buggy version of the firmware.
Does the 5364 still attempt the auto tuning of the channel used ?
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26-05-2024 09:53 PM - edited 26-05-2024 09:53 PM
Message 9 of 10
The fix for this used to be firmware V1.06, but this is no longer used. The current policy is to swap the Huawei out for the much better Sagemcom 5364. I have asked one of TalkTalk's support to pick your thread up and arrange it for you.
They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
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