EchoLife DG8041W Home Gateway rebooting over and over again ( V1.05t)

[spindalero]

Please help. router reboots multiple times throughout the day and evening

this error in log

[Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER

can you update the firmware to see if it helps?

TIA

[Chris-TalkTalk]

Hi spindalero,

DLM did change your profile on the 4th but there wasn't much of a speed increase, hopefully it will continue to change your profile and you'll see faster speeds over the next few days

Chris

[spindalero]

correct. the new hub 2 does not reach the same areas of the house as hub 1 did. and it is positioned in the same location. still waiting for speeds to increase as well... thanks for your help.

[Debbie-TalkTalk]

Hi spindalero

Thanks for your reply.

Do you mean the wireless coverage is poor with the new router?

[spindalero]

Hey Karl,

The connection has been solid. no reboots. speed is creeping up slowly. range within house is poorer than the original hub. will need to look at options for improving this as not acceptable at the moment.

thank you

[Karl-TalkTalk]

Hi @spindalero 

How has the connection been over the weekend?

Karl

[Michelle-TalkTalk]

Good morning,

Thanks for the update. We'll check back in with you in a few days to see how both the stability and speed compares as it can take DLM 48hrs to start optimising the connection.

Thanks

Michelle

[spindalero]

Yes, the new router arrived and installed last evening. It did lose connectivity overnight but we will see how it goes. speed is awful gone down from 35mb to 21mb. but expect that might creep back up.  might be time to shop around for full fibre with a decent router/mesh... thanks for your help though.

[Debbie-TalkTalk]

Hi Matt  @spindalero 

Have you received the replacement router?

[Debbie-TalkTalk]

Hi Matt  @spindalero 

Thanks for your reply.

The router is on its way, please allow 24-48hrs for this to arrive. There will be no charge for this.

Let us know how the connection compares with this router.

Debbie

[spindalero]

Hi, provided there is no cost to me. Then please send a replacement router out asap. Thanks in advance...

Matt

[Debbie-TalkTalk]

Hi @spindalero 

I'm really sorry to hear this.

We no longer provide firmware updates for this router. Would you like me to send you a new router? (different make and model)

Thanks

[Gliwmaeden2]

Sagemcom. 

Looks similar. Will receive automatic updates, @spindalero.

[spindalero]

its so painful at the moment! always has been tbh! but worse recently. what are they sending out these days?

[ferguson]

I don't think the update is available any more, hopefully the support team will offer a router swap out for a newer model when they come back online tomorrow.