Router constantly crashing

[DrWig]

Since today, our router seems to be ocntmstantly crashing. I'm having to power cycle often to get it back up and running. 

I'm able to connect to the router login page, but often it won't let me on saying 'can't communicate with gateway', or if I do get on, all settings appear blank! 

Rebooting temporarily fixes..... My router has suddenly become very poorly for seemingly no reason!

Has there been a firmware push recently? 

[Debbie-TalkTalk]

Hi Bruce @DrWig 

Update on the fault - it was an issue with the firmware that Sagemcom have now worked to resolve.

Thanks

Debbie

[Debbie-TalkTalk]

Morning Bruce @DrWig 

I'm so glad to hear this, thanks for letting me know 🙂

Debbie

[ferguson]

That's great, thanks for letting us know.  🙂

[DrWig]

Happy to report router and internet back to fully working.... Hooray. 

Thanks for your help 😊

Cheers

Bruce

[Debbie-TalkTalk]

Thanks Bruce @DrWig 

I'm not 100% sure what was causing this issue, I haven't had any information on this, only that the fix is going out this morning.

[DrWig]

Will do.  It doesn't seem to start really misbehaving until the evening (when the kids get back).  I changed the DNS to google's last night.  Was that the only change happening to the affected routers?  I'm intrigued as to what the Talktalk DNS servers were doing to crash these particular routers!  What were the findings (if you're allowed/able to share)?

cheers

Bruce

[Debbie-TalkTalk]

Hi @DrWig 

Please let me know how the connection is today/this morning.

Thanks

[DrWig]

Yea. Thanks for that link. Sounds promising! Fingers crossed 😊😊‌  I'll leave this new router plugged in, then 🤞

"Update 8:40PM  December 17th 2024 - Our team are in the process of applying a solution to sall impacted Wi-Fi Hubs and aim to resolve this by tomorrow morning.'

[ferguson]

I fear you may have been an early victim of what has become a known and widespread issue, see here:

https://community.talktalk.co.uk/t5/Service-Status-Dashboard/bd-p/service

[DrWig]

Just a heads up, but I'm now getting exactly the same symptoms as before now. Internet cutting out, solid white night, can't log into router with 'Communication error with the gateway' and router version not visible on landing page type error 😒

Gonna switch back to my old HG635 for router.....

Cheers

Bruce

[Debbie-TalkTalk]

Hi Bruce @DrWig 

That's great, thanks for confirming again. I've passed this information on to the engineers.

[DrWig]

I've just had confirmation that my daughter's iPhone is NOT updated to 18.2 yet.  That's the only iPhone/iOS device in the house.

cheers

Bruce

[Debbie-TalkTalk]

Thanks Bruce @DrWig 

It's something they are looking at as a potential issue but not only looking at that, they are investigating many different things at the moment.

Thanks for confirming for me Bruce 🙂

[DrWig]

Hi.  It affected all devices on the network.  My daughter has an iPhone (only one in the house.  There is a Macbook too).  She has likely updated to latest IOS....I've asked her.

I see that version of  iOS came out on Dec 11th.  Is one theory that this update is taking out the routers?

cheers

Bruce

[Debbie-TalkTalk]

Hi @DrWig 

Quick question, when you were experiencing the no connection/white light issue, we know this will be affecting different devices, we just need to check if you do use any apple devices too and if these apple devices have IOS version 18.2 IoS release?

[Debbie-TalkTalk]

Hi @DrWig 

Oh great 🙂 No reset needed now if you can access the admin page ok.

[DrWig]

p.s. internet has stayed up so far, though, which is good 🙂

[DrWig]

interestingly, it's letting me in again this morning, and correctly showing the version number at the bottom of the login screen:

Do you still need/want me to do a full reset?

cheers

Bruce

[Debbie-TalkTalk]

Hi @DrWig 

Could you try factory resetting the new router using the pin hole reset for ten seconds, and then trying this again?

[DrWig]

also, the logon screen isn't showing any firmware etc. details.....