Router Has Died

[Batmanandrobin]

Our family hub and router suddenly died yesterday afternoon and we haven't had internet since. Phone works just fine and the extension cable that the hub is plugged into is on, but the hub itself has gone completely dark with no lights on. We've had this router for 18-19 months and this is the first time it's gone dark. Can anyone help us or give us any advice on how to get it working again? Unplugging and turning off and on tricks have already been tried and it's still not working.

[Michelle-TalkTalk]

Hello,

How are you getting on? Is everything now ok?

Thanks

[Karl-TalkTalk]

Hi

A router is now on the way to you.

Regards,

Karl. 

[Batmanandrobin]

Phone number has been added as requested. Thank you! 🙂

[Karl-TalkTalk]

Hi

Can you add the home phone number or account number to your 'Community Profile' and we can send a replacement router.

Thanks  

Karl. 

[Batmanandrobin]

Thank you both for your suggestions. Unfortunately, neither has worked. Other devices on the same extension cable (phone, lights etc.) work just fine, and factory resetting the router did nothing either. We also tried to connect it to another extension cable with less devices connected to confirm that it wasn't an issue with our cable. It still remained dead, so we're definitely sure the issue is the router itself. Here's a picture for proof (please excuse the slight blurriness, phone being used is old)

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. Have you also tried factory resetting the router? If you've already tried this then we can send a replacement router for testing purposes and a router returns bag so that one of the routers can be returned.

Thanks

[KeithFrench]

Please can you confirm that the power socket it is plugged into is OK by trying something else in that socket?