Router power adapter failed

[HappyFlump]

Hi,

Earlier today, the power adapter of my router failed - a tad disappointing as the router is less than 3 months old.

I have borrowed an adapter from a neighbour to get up and running, but will need to return this.

Could I please ask if this is the best place to obtain one? I'm struggling to find an option in the account/help settings.

Many thanks.

[Debbie-TalkTalk]

Hi HappyFlump

That's great, thanks for letting us know.

I have sent you a Private Message with a link to a short survey for the Community

Thanks again.

Debbie

[HappyFlump]

Yes, thank you ever so much Debbie.

I have only used the new power supply on the 'old' router, but I guess it's maybe best to swap out the router too.

All up and running though. Thanks again.

[Debbie-TalkTalk]

Hi HappyFlump

Have you received the replacement router?

Thanks

Debbie

[Debbie-TalkTalk]

Hi HappyFlump

Perfect 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks again.

Debbie

[HappyFlump]

Ah good - yes, I've checked that the details were/are correct.

Thank you for your help.

[Debbie-TalkTalk]

Hi HappyFlump

No problem 🙂

If you have added the correct details in your Community Profile then I will send the router to the address linked to telephone number in your Community Profile.

Thanks

[HappyFlump]

Oh yes, that would be great - thank you Debbie.

Do you need me to send over any details?

[Debbie-TalkTalk · Accepted solution]

Hi HappyFlump

I'm sorry to hear this.

I can send you a replacement router, which will include new cables and a returns bag for your current router.

Would you like me to arrange this?

Thanks

Debbie