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on 24-05-2023 09:08 PM
Hi,
Earlier today, the power adapter of my router failed - a tad disappointing as the router is less than 3 months old.
I have borrowed an adapter from a neighbour to get up and running, but will need to return this.
Could I please ask if this is the best place to obtain one? I'm struggling to find an option in the account/help settings.
Many thanks.
Answered! Go to Solution.
on 30-05-2023 06:33 AM
Hi HappyFlump
That's great, thanks for letting us know.
I have sent you a Private Message with a link to a short survey for the Community
Thanks again.
Debbie
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on 29-05-2023 03:24 PM
Yes, thank you ever so much Debbie.
I have only used the new power supply on the 'old' router, but I guess it's maybe best to swap out the router too.
All up and running though. Thanks again.
on 29-05-2023 12:43 PM
Have you received the replacement router?
Thanks
on 25-05-2023 08:58 AM
Perfect 🙂
The router is on its way, please allow 24-48hrs for this to arrive.
Please let us know how you get on.
on 25-05-2023 08:36 AM
Ah good - yes, I've checked that the details were/are correct.
Thank you for your help.
on 25-05-2023 07:53 AM
No problem 🙂
If you have added the correct details in your Community Profile then I will send the router to the address linked to telephone number in your Community Profile.
on 25-05-2023 07:45 AM
Oh yes, that would be great - thank you Debbie.
Do you need me to send over any details?
on 25-05-2023 06:45 AM
I'm sorry to hear this.
I can send you a replacement router, which will include new cables and a returns bag for your current router.
Would you like me to arrange this?
