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Router randomly cutting off internet

Pabroon46
Sightseer
Private Message TalkTalk
Message 4 of 4

I have been having problems with my talktalk router disconnecting from the internet. Wi-Fi is still showing, but each time, I have to reboot the router, and it reconnects. It seems to occur randomly. I have had all the chat/bot conversations and line tests say all is working - which it is, until it’s not. It is a very irritating problem. In desperation, I have started using another router hub from Nowtv, and there is no problem with that one. After many long conversations with Talktalk about whether my router needs replacing or updated, I was promised a call back to discuss things. That was a week ago, but I’ve heard nothing. 

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3 REPLIES 3

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 1 of 4

Hi @Pabroon46 

 

Would you like me to send a replacement router?

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 2 of 4

Hi @Pabroon46 

 

I'm sorry to hear this.

 

I think we should replace the router, are you happy for me to arrange this for you?

 

Thanks

 

Debbie

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Divsec
Community Star
Private Message TalkTalk
Message 3 of 4

Hi @Pabroon46 good to know you are back up and running and effectively diagnosed the issue. The team will be back on Monday and will get this sorted for you.

I don't work here and all my opinions are my own.