Extended Downtime - Openreach Feedback

[LostInSpaces]

My BB & phone have been down for 11 days. I raised the issue online on 18-Nov, the last update was 18-Nov "Openreach engineer will attend exchange". I've called, emailed and chatted online numerous times, TT can only tell me Openreach are dealing with it. I have tried to escalate via chat & email but TT give no indication of what the issue is or projected fix timescale.

I've hit a deadend. Is there anything I can do to push resolution?

(Coincidently I renewed my contract just as this happened, so am considering cancelling in the cooling off period, but not sure and other supplier would be any better....)

[LostInSpaces]

Because of the extended downtime, I have had to purchase a 4G external antenna, 4G router and a PAYG data sim. I need you to compensate me for these expenses. I also need you to clarify that you will pay me OFCOM compensation for the downtime since 20-Nov (2 days after I reported the issue) - as of today, this is 9 days' compensation. 

[Michelle-TalkTalk]

Hello,

Thank you. I've escalated this now and will post back as soon as we have an update. I've been advised that the team will also try and contact you directly.

Thanks

Michelle

[LostInSpaces]

Yes, in 2023. But I renewed with TT last week. You know that, you have my account number.

[Michelle-TalkTalk]

Hello,

Can I just check, did you transfer over from Shell?

Thanks

Michelle

[LostInSpaces]

Profile now updated with a/c number, name and phone

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this and we can look into this for you.

Can you please update your community profile to include your:

• Name
• TalkTalk Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle