Whatever happened to feedback?

[andrew57]

I reported a fault. After wasting hours talking to numerous ‘Agents’ I was finally told that an Openreach engineer would visit yesterday and would contact me first. Did they come? Who knows!! No contact. No follow up. No feedback. More chats with the brain dead ‘Agents’. If I don’t respond within a millisecond they shut down the chat! So what is the current position? No idea. No feedback! However, the fibre cable remains severed so definitely no broadband. Anybody any ideas? That’s all it would take is a call from Openreach to say ‘Hello, we’re aware of the problem. We’ll be out to fix it in the next couple of days’! Job done! But here we are. Same old pathetic Talktalk runaround. Never solving anything quickly and efficiently. 

[DJI_MINI_2_SE]

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@andrew57 wrote:

 More chats with the brain dead ‘Agents’. If I don’t respond within a millisecond they shut down the chat! So what is the current position? No idea. No feedback! However, the fibre cable remains severed so definitely no broadband. Anybody any ideas? 

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I have always found TT online support very helpful and have never been cut off even when i have typed long messages that have taken many seconds,  TT support have no control over Openreach engineers its Openreach  you should be aiming your insults at not TT support.