Migration from Shell Broadband

[billgarrett_se]

Hi, I called Shell Broadband and indicated that I did not agree to the transfer of my broadband to Talk-Talk and repudiated my contract with Shell Broadband on such grounds. I am therefore confused as to why this has happened. Please confirm that you will terminate the contract with immediate effect and refund whatever funds were taken in advance.

[Arne-TalkTalk]

Hi @billgarrett_se 

Have you ordered a service from another provider?   

Your contract status was carried over from Shell, who did inform you of the takeover, if you are still in contract the disconnection fees are applicable.  

[Gliwmaeden2]

Forum staff cannot process cancellations, and Chat requires you to pick up a call as they cannot process this without the phone agents for some reason, @billgarrett_se.

So call 03451 720088 to put through the cancellation. Normally it requires 30 days' notice.

https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737

However it sounds like you have a bone to pick with Shell, so contact their customer service team anyway too.

[ferguson]

Cancellations cannot be done via the community, you will need to speak to customer services directly:

https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737