Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Your Account

Get tailored support with your TalkTalk account and bills.

Migration from Shell Broadband

billgarrett_se
First Timer
Private Message TalkTalk

on ‎26-06-2024 02:50 PM

Message 4 of 4

Hi, I called Shell Broadband and indicated that I did not agree to the transfer of my broadband to Talk-Talk and repudiated my contract with Shell Broadband on such grounds. I am therefore confused as to why this has happened. Please confirm that you will terminate the contract with immediate effect and refund whatever funds were taken in advance.

Labels:
0 Likes
3 REPLIES 3

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎27-06-2024 12:01 PM

Message 1 of 4

Hi @billgarrett_se 

 

Have you ordered a service from another provider?   

 

Your contract status was carried over from Shell, who did inform you of the takeover, if you are still in contract the disconnection fees are applicable.  

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

0 Likes

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎26-06-2024 03:07 PM

Message 2 of 4

Forum staff cannot process cancellations, and Chat requires you to pick up a call as they cannot process this without the phone agents for some reason, @billgarrett_se.

 

So call 03451 720088 to put through the cancellation. Normally it requires 30 days' notice.

 

https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737

 

However it sounds like you have a bone to pick with Shell, so contact their customer service team anyway too.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
0 Likes

ferguson
Community Star
Private Message TalkTalk

on ‎26-06-2024 03:06 PM

Message 3 of 4

Cancellations cannot be done via the community, you will need to speak to customer services directly:

 

https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737

 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
© TalkTalk 2026