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Broadband help

For queries about your TalkTalk broadband service.

Replacing Shell Router

Hubby23
First Timer
Private Message TalkTalk

on ‎03-10-2025 06:30 PM

Message 3 of 3

Hi 

My router is from Shell and about 3-4 years old. The wifi signal is poor and we have just renewed our broadband package with Talk Talk. 

How do I order a replacement?  We currently have an old Sky wifi booster to help but that is only on the 2.4Ghz range. It would be lovely to get rid of that and just be like a normal house

 

Thanks

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2 REPLIES 2

Philile-TT
Support Team
Staff
Private Message
In response to ferguson

on ‎06-10-2025 08:46 AM

Message 1 of 3

Hi there @Hubby23 I will have a look at your account and get back to you. 

Phili
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ferguson
Community Star
Private Message TalkTalk

on ‎03-10-2025 08:51 PM

Message 2 of 3

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond. Bear in mind that they won't be back online until Monday. 

 

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