I know this will probably go nowhere, but I'm posting out of sheer frustration.
I spent 2 hours on the phone going from dept. To dept. trying to get my issue resolved and basically got absolutely nowhere.
I was moved to Talktalk after being a perfectly happy Shell customer.
I was on Shells 200 package. No problem getting the exact speed expected.
However after being migrated to Talktalk I get a happy email declaring I've been 'successfully' migrated to a free upgrade on to Talktalks fibre 500 package.
It states exactly this in my account.
Here is the issue.
Exactly the same as everyone else that has been migrated ABSOLUTELY NO CHANGE IN THE PROMISED SPEED.
Still 200mb.
I tried and tried to explain this to customer services who simply kept repeating that I have been successfully migrated to the 500 package.
I may be on that package now, but not the speed!
All they tried to do was offer me a new contract on the 500 package at £35/m.
But here is the problem. There is no way in hell am I going to renew my contract if I'm still going to be stuck on 200mb, but paying for 500mb.
It's obvious for accounting purposes we've been put on whatever was the nearest package. But as far as the actual physical speed that hasn't happened and probably Talktalk has no intention of happening.
So what do I do now? I can't face another pointless session with customer services.
Unless my speed is upgraded to what it's meant to be I won't even consider extending my contract with Talktalk because I know what will happen.
